Welcome to Crust & Ember Pizzeria's privacy policy. We operate a pizza ordering website and mobile experience at creativevisionworld.xyz and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your choices regarding your information. It applies to all visitors, customers, and users of our services in United Kingdom and beyond.
Information we collect
We collect information you provide directly, such as when you place an order, create an account, subscribe to updates, or contact us. This may include your name, delivery address, contact details, payment information (handled by our payment partner), and order history. We also gather data automatically when you interact with our site, such as device type, browser, IP address, cookies, and pages visited. We may log performance data to improve our services, including page load times and error messages.
How we use your information
We use your information to process orders, deliver meals to the correct address, communicate about orders and promotions, and provide customer support. We also use data to improve our menu, personalize your experience, analyze usage patterns, and prevent fraud. If you have provided consent for marketing, we may send you updates about new pizzas, offers, and events. You can opt out at any time by adjusting your preferences or contacting us.
Legal bases for processing (where applicable)
We process personal data where necessary to fulfill our contractual obligations (e.g., processing your order), to comply with legal obligations, and to pursue legitimate interests such as improving security and service quality. If required, we obtain your consent for certain processing activities.
Sharing your information
We may share your information with trusted service providers who help us operate the website, fulfill orders, process payments, and send communications. We require these recipients to protect your information and use it only for specified purposes. We may also share data to comply with legal obligations or in connection with a business transfer, reorganization, or sale of assets. We do not sell your personal data to third parties.
Security
We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes technical, administrative, and organizational safeguards. However, no system is completely secure, and you should help by using strong passwords and keeping your devices secure.
Retention
We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it in accordance with our data retention practices.
Your rights
Depending on your location, you may have rights to access, rectify, erase, restrict processing, or object to certain uses of your data, and to withdraw consent where applicable. You may also request data portability for information you have provided to us. To exercise these rights, please contact us at +44 20 7946 0958 or via creativevisionworld.xyz where you can manage your account preferences. We will respond in a timely manner and in accordance with applicable laws.
Children’s privacy
Our services are intended for a general audience and are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided data to us, please contact us so we can take appropriate steps to remove it.
Cookies and tracking
We use cookies and similar technologies to enhance your experience, remember preferences, analyze site usage, and tailor content. You can modify your browser settings to reject cookies or to alert you when cookies are used. Some features may not work properly without cookies.
International transfers
Your information may be transferred to and processed in servers or service providers located outside your jurisdiction, including in United Kingdom. We take steps to ensure adequate protection for your data in accordance with applicable laws.
Changes to this policy
We may update this privacy policy from time to time. The “Last updated” date at the top of this page will reflect any changes. We encourage you to review the policy periodically to stay informed about how we protect your information.
Contact information: For inquiries about privacy practices or to exercise your rights, please reach out to us at +44 20 7946 0958 or via our site at creativevisionworld.xyz. Our physical address is 24 Pizza Lane, London, W1D 6AF, United Kingdom.
Scope and consent
This policy applies to the online services of Crust & Ember Pizzeria operating at creativevisionworld.xyz and any related services. By using our services, you agree to the collection and use of information as described in this policy. If you disagree with our practices, you may opt out or discontinue use of our services.
Payments and orders
Payment processing is handled by trusted partners. We do not store full payment card numbers on our servers. Your payment data is subject to the partner’s privacy policy and security measures. We use order data to ensure accurate delivery and to prevent fraud while providing you with timely status updates.
Data accuracy
We rely on you to provide accurate information for orders and communications. Please update your account details when they change to ensure smooth service and delivery.
Note: Prices and currency for transactions are shown in £. If you have any questions about pricing or payment methods, please contact our support channels listed above. We are committed to safeguarding your privacy while delivering delicious pizza experiences.